Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return Contact us at d.l.bachouse@gmail.com. Do not send your item back without first contacting us — unrequested returns will not be accepted. Once your return is approved, we will provide you with the return address and instructions.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. Please provide clear photos so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items The following items cannot be returned:

• Print-on-demand or custom merchandise (e.g. branded apparel, mugs) — refund only if faulty
• Perishable goods, personal care products, and hazardous materials
• Sale items and gift cards

Exchanges The fastest way to get what you want is to return the item and, once accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be in its original condition, unworn or unused, with tags and original packaging. Proof of purchase is required.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, please contact us at d.l.bachouse@gmail.com.